FrogFest FAQ

Q: What damage deposits are there and when do we have to pay them?

A: For those that are upgrading to the Full Chateau Package accommodation, each FrogFester will pay €25 per person. All deposits are payable on arrival at the Chateau in cash. This will be returned in cash to your Tour Leader following room inspections by the management staff at the end of the tour. Camping does not require a damage deposit.

Q: Is FrogFest a social or formal tournament?

A: FrogFest is organised formally, and professionally, but we expect social attitudes towards the tournament. All sides are competing against each other and rivalry is expected but everything should be in good humour and not taken too seriously.

Q: Does the Chateau Bar accept payment by card?

A: No, the bar will only accept Drinks Tokens which can be purchased on site between 7:00 - 8:00 and 18:00 - 19:30 (cash only payment for the purchase of Drinks Tokens - card payment will not be accepted). See the Enterainment page for more information on Drinks Tokens.

Q: Can we bring our own alcohol?

A: No. Under no circumstances is alcohol to be taken onto the Chateau site.  All buses and bags will be checked and teams will be confiscated should this ruling be contravened in any way.

Q: Can we build our own camp fire?

A: No camp fires or home made BBQs are to be created in the FrogFest Camp Site. Any teams found to be using naked flames on the Chateau grounds will be withdrawn from the festival.

Q: Is there a limit on the amount of teams/people that we can take? Can we take supporters?

A: There is no limit on the maximum amount of sports teams / people that you take. However, minimum squad numbers are introduced to respective sporting tournaments in which case all teams require a minimum of 14 players. FrogFest places are limited, so book early to guarantee your entry. Supporters are more than welcome!!

Q: Is 'Coaching' the only transport option?

A: Yes, this is the only travel package we offer.

Q: When do we have to confirm final numbers? When do final balances, team deposits and entrant names have to be submitted?

A: Final numbers must to be confirmed upon booking. There may be a chance to add to your group after this time but it will be subject to availability. Final balances are required 12 weeks prior to your departure date.

Q: Can we attend and participate at FrogFest without booking through Teamlink Sports Tours?

A: No. We exclusively organise and run this tournament at a low-cost price and places at FrogFest can only be booked through Teamlink Sports Tours. We have security systems in place to ensure that people do not arrange personal travel and receive the same benefits as official FrogFest entrants.

 Q. What documents are needed to travel to FrogFest 2012?

A. It is your responsibility to have a valid Passport (or an appropriate visa for non British/EU citizens), an EHIC, and any other required documentation for your holiday. We, or the carrier (e.g. airline or ferry company), may refuse travel if you do not have a valid Passport, Visa or entry permit. We are not obliged to help you if you are refused travel, so please check you have everything before you leave your house!

Q. What is an EHIC and where can I get one?

A. The European Health Insurance Card (EHIC) allows you to access state-provided healthcare in France and all other European Economic Area (EEA) countries at a reduced cost or sometimes free of charge. Click here to apply online for your EHIC now.

Q. What do I need to check about my Passport?

A. For travel to most countries, British and Irish Passports must remain valid after your scheduled return to the UK/Ireland. Your Passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. If you have any doubts about the validity or condition of your Passport, please contact the Passport advice line on 0870 521 0410 or visit www.ukpa.gov.uk or in the Republic of Ireland call 01 4780822 or visit www.dfa.ie

Q. Can I transfer my booking to someone else?

A. In most cases, yes, you may transfer your booking to someone else. There will be a name change fee added to the new reservation for this transfer once the initial deposit has been made. Please contact us at 0800 092 4790 if you are looking to do a name change on your trip, and we'll do our best to accommodate your needs.

Q. How can I pay for my trip?

A. Teamlink Sports Tours accepts cheques, bank transfers and all major credit and debit cards (Please note that there is a 2.5% surcharge when paying by Master card & Visa, a 3% surcharge when paying by other credit cards and non-UK issued cards, there is no charge for paying with debit.) We will not accept AMEX or Diners Cards.

• Cheques should be made payable to TTSS Ltd and posted to:
  Teamlink Sports Tours
  12-42 Wood Street
  Kingston-upon-Thames
  Surrey
  KT1 1SH

• Please process bank transfer payments quoting your Tour Reference to:
  Account Name: TTSS Ltd
  Bank Name: Barclays Bank
  Sort Code: 20-48-08
  Acc No: 03685098

• For telephone payments please call our office on 0800 092 4790 between 8am- 6pm Monday to Friday.
• Secure online payments can be made here.

Q. Is my money protected?

Teamlink Sports Tours are a fully bonded tour operator offering our customers financial security through our Air Travel Organiser’s Licensing (ATOL number: 9992) and ABTA bonding (Y2475).